Terms of Service

1.Acceptance of Terms

These terms of service (the "Terms") constitute a legally binding agreement between you ("you") and 9316-6452 Québec inc., a corporation incorporated under the laws of Quebec (NEQ 1170671656), doing business as Decizif ("Decizif", "we", "our") and having its head office at 1300 Croissant Louise, Mascouche, Quebec J7L 2R7, governing your use of the CoolPlay platform and all related services (the "Service").

By accessing the Service, creating an account, or using any of its features, you acknowledge that you have read, understood and unconditionally accepted these Terms as well as our Privacy Policy. If you do not consent, you must not use the Service.

If you accept the Terms on behalf of an organization, you represent and warrant that you have the necessary authority to bind that organization, which shall then be the "Customer" under these Terms.

2.Definitions

• "Service": the CoolPlay platform accessible at coolplay.app as well as all subdomains, APIs, mobile applications, offline modes and associated features.
• "Customer": the legal or natural person holding an administrator account having subscribed to a CoolPlay plan.
• "User": any person accessing the Service, including administrators, coaches, scorekeepers, players, parents and spectators.
• "User Content": any data, information, text, image, video or other material uploaded, submitted or displayed in the Service by a User.
• "Plan": the commercial offering subscribed by the Customer (Discovery, Essential, Pro, Enterprise or other), defining applicable features, limits and prices.

3.Description of the Service

CoolPlay is a cloud-based sports tournament management platform allowing, among other things:

• creation and management of tournaments (divisions, teams, players, schedules);
• automatic generation of standings, brackets and statistics;
• real-time score entry by volunteer scorekeepers;
• live public broadcasting via TV mode and token-based public pages;
• communication between the control room and scorekeepers;
• moderation of spectator photos;
• publishing to social media at your request (Meta integration);
• management of sponsors and announcements.

We reserve the right to add, modify or remove features at our discretion, while taking care not to materially degrade the value of the subscribed Service.

4.User account

4.1 Eligibility

To create an administrator account, you must:

• be at least 18 years old, or of the age of majority in your jurisdiction;
• provide truthful, accurate and up-to-date information;
• have a valid and accessible email address.

Invited users (coaches, scorekeepers) may be younger under the Customer's responsibility.

4.2 Account security

You are solely responsible for:

• the confidentiality of your password and any access token;
• all activities performed under your account;
• notifying us immediately of any unauthorized use at info@coolplay.app.

4.3 Multiple accounts

The same natural person may not hold multiple distinct administrator accounts for the same Customer, except with our express authorization.

5.Plans, billing and trials

5.1 Plans

The Service is offered under various plans described on our pricing page. The features and limits of each plan may be modified with reasonable notice. The plan subscribed at registration remains applicable until voluntary change or termination.

5.2 Free trial period

A free trial period may be offered to new Customers. No credit card is required for the Discovery plan. Trials are strictly reserved for good-faith Service evaluation.

5.3 Billing and payment

Subscription fees are:

• billed in advance, on a monthly or annual basis according to your choice;
• automatically charged to the payment method registered in Stripe;
• denominated in Canadian dollars (CAD), unless otherwise indicated;
• exclusive of applicable taxes (GST, QST or equivalent), which are added to the invoice.

In case of payment failure, we will attempt to charge again for a reasonable period. After 14 days of non-payment, we reserve the right to suspend access to the Service until regularization.

5.4 Price increases

We may modify our prices with at least 30 days' notice before entry into force. For ongoing annual subscriptions, the new price will apply at the next renewal.

6.Cancellation and refunds

You may cancel your subscription at any time from the Settings → My plan screen. The cancellation takes effect at the end of the current billing period; you retain access to the Service until that date.

Refund policy

• Monthly subscriptions: no prorated refund for the current month; any started period is due.
• Annual subscriptions: prorated refund of remaining months if cancellation occurs for a serious reason (club cessation, prolonged Service failure on our part). No automatic refund in case of change of mind.
• Trial period: no amount is due during the free trial; billing only begins upon voluntary upgrade to a paid plan.

Any refund request must be sent to info@coolplay.app with justification.

7.Acceptable use

You agree to use the Service responsibly, lawfully and in accordance with its intended purpose. The following are prohibited:

• any use for illegal, fraudulent, defamatory, threatening, harassing, hateful, obscene purposes or infringing on the rights of others;
• dissemination of content infringing third-party intellectual property (logos, unauthorized photos, trademarks, etc.);
• intentional uploading of viruses, malware, malicious scripts or code likely to compromise the security of the Service or its users;
• any unauthorized attempt to access accounts, data or systems not belonging to you;
• circumvention of security mechanisms, quotas or technical limits of the Service;
• automated extraction (scraping, mass crawling) except with our prior written authorization;
• resale, sublicensing or commercialization of the Service to third parties without written agreement;
• identity theft (impersonating another person or entity);
• publishing personal information about third parties without their consent (notably for minors);
• using the Service for illegal surveillance, profiling, or other processing contrary to Law 25 or PIPEDA.

Any violation may result in immediate suspension of your account, without notice or refund, and possibly a report to the competent authorities.

8.User content

8.1 Ownership of your Content

You retain full ownership of all User Content you upload or create via the Service (tournament data, team photos, standings, etc.). CoolPlay acquires no ownership right over your Content.

8.2 License granted to CoolPlay

By uploading Content, you grant us a worldwide, non-exclusive, royalty-free and limited license in time and scope necessary to operate the Service, including the right to:

• host, store, back up your Content;
• display it in the Service interfaces you have chosen (public pages, TV mode, etc.);
• transmit it to necessary service providers (host, CDN, backups);
• publish it on your social networks when you have explicitly requested it;
• make technical copies for cache, format, etc., for the exclusive purposes of Service operation.

This license terminates when you delete the Content or terminate your account, subject to copies remaining in our backups (purged within the timeframes indicated in section 10 of the Privacy Policy).

8.3 Content responsibility

You are solely responsible for the Content you upload and warrant:

• holding all necessary rights (copyright, image rights, parental authorizations where applicable);
• that it does not contravene any law or third-party rights;
• that it complies with these Terms and our acceptable use policy.

8.4 Reports

Any person believing that Content published via the Service infringes their rights may write to info@coolplay.app specifying the nature of the infringement. We will evaluate and, if applicable, remove the Content within a reasonable timeframe.

9.Moderation and suspension

We reserve the right, without obligation, to:

• review, modify, hide or remove any Content manifestly contrary to these Terms or to the law;
• temporarily suspend or permanently terminate the account of a violating User;
• retain relevant data for the needs of an investigation, security or legal compliance.

Except in case of emergency (security breach, legal request), we will attempt to notify you before any suspension to allow you to regularize the situation.

10.Intellectual property

10.1 CoolPlay ownership

The Service, its source code, its interfaces, its databases, its algorithms (notably bracket generation and standings calculation), its trademarks, logos, trade names, designs and any associated documentation remain the exclusive property of 9316-6452 Québec inc. (Decizif) or its licensors.

No provision of the Terms shall be interpreted as a transfer of these rights.

10.2 License granted to the Customer

Subject to compliance with these Terms and payment of applicable fees, we grant you a personal, non-exclusive, non-transferable and revocable license to use the Service, for the duration of your subscription, for the purposes provided by your plan.

10.3 Restrictions

You must not:

• decompile, disassemble or attempt to reconstruct the source code of the Service;
• copy, modify, create derivative works of the Service;
• remove or alter copyright notices, trademarks or other notices of ownership;
• develop a competing service using our know-how, technical data or interfaces.

11.Third-party integrations

The Service interfaces with third-party services, notably:

• Stripe for payment processing;
• Meta (Facebook + Instagram) for social media publishing;
• Google Maps for cartographic display (where applicable);
• email providers for transactional notifications.

Use of these services is governed by their own terms and privacy policies. You are responsible for their compliance. We are not responsible for the acts, omissions or failures of these third parties, although we undertake to select them with due diligence.

Regarding the Meta integration in particular: you remain solely responsible for the content published on your pages, for complying with Meta's policies, and for obtaining prior authorizations from the persons represented (players, minors, spectators).

12.Privacy

Our processing of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you acknowledge that you have read the Privacy Policy.

13.Service availability

We make reasonable efforts to keep the Service available 24 hours a day, 7 days a week. However, we do not guarantee any availability rate (SLA) except as stipulated otherwise in a separate contract signed for Enterprise plans.

Interruptions may occur for:

• planned maintenance (announced at least 48 hours in advance when possible);
• emergency maintenance (security, critical failure);
• third-party provider failures (host, ISP, Meta, Stripe);
• force majeure events.

14.Disclaimer of warranties

Subject to the mandatory provisions of the Quebec Consumer Protection Act, the Service is provided "as is" and "as available", without any express or implied warranty as to:

• the absence of bugs, errors or interruptions;
• suitability for a particular purpose;
• the continued accuracy of automated calculations (standings, brackets) — you remain responsible for verification;
• compatibility with any specific third-party hardware or software;
• the results you obtain from using the Service.

No advice or information obtained from us constitutes a warranty not expressly stated in these Terms.

15.Limitation of liability

To the fullest extent permitted by applicable law:

• our total liability to you, for all causes combined, is capped at the amount of fees you actually paid us during the 12 months preceding the event giving rise to the claim;
• we are not liable for any indirect, incidental, consequential, special or punitive damages, including notably loss of profits, loss of customers, loss of data (beyond the obligations provided in our Backup Policy), loss of opportunity;
• we are not responsible for the acts or omissions of third-party providers, nor for content published by Users.

Nothing in these Terms limits our liability in case of gross negligence, intentional misconduct or intentional violation of the law.

16.Indemnification

You agree to indemnify, defend and hold harmless 9316-6452 Québec inc. (Decizif), its officers, employees and collaborators, against any claim, loss, damage, cost or expense (including reasonable attorneys' fees) arising from:

• your use of the Service in violation of these Terms or the law;
• any User Content you upload;
• infringement of a third party's rights resulting from your actions (copyright, image rights, privacy);
• any breach of your confidentiality obligations.

17.Force majeure

Neither party will be held responsible for a breach resulting from a case of force majeure, namely any external, unforeseeable and irresistible event (natural disaster, pandemic, war, attack, generalized Internet outage, blockage by state decision, etc.). Affected obligations are suspended for the duration of the event.

18.Termination

18.1 Termination by you

You may terminate your account at any time, without cause, using the feature provided in Settings → My plan, or by writing to info@coolplay.app.

18.2 Termination by us

We may suspend or terminate your access:

• immediately, without notice, in case of serious violation of these Terms or the law;
• with reasonable notice (at least 30 days), for any other reason (Service discontinuation, substantial change in product direction, etc.).

18.3 Effects of termination

Upon termination:

• your access to the Service ceases on the effective date;
• any sums owed remain payable;
• clauses which, by their nature, are intended to survive (IP, liability, indemnification, governing law) remain in force.

19.Data after termination

For 30 days following termination, you may request an export of your data in a structured technological format (JSON, CSV). After this period, your data will be deleted from our active systems, and purged from backups within the timeframes stated in the Privacy Policy, subject to legal retention obligations.

20.Changes to the Terms

We may modify these Terms to reflect Service evolution or legal requirements. The "Last updated" date shown at the top of this page will be revised.

Substantial changes will be notified by email and/or via a visible notification in the Service, at least 30 days before they take effect. Your continued use of the Service beyond this date constitutes acceptance of the modified Terms. If you refuse the changes, you must stop using the Service and may terminate without charge before they take effect.

21.Governing law and jurisdiction

These Terms are governed and interpreted in accordance with the laws in force in the Province of Quebec and the federal laws of Canada applicable, to the exclusion of any conflict of laws principle.

Any dispute relating to the Terms or the Service will be submitted to the exclusive jurisdiction of the courts of the judicial district of Montreal, except for mandatory contrary provision.

Before any judicial recourse, the parties agree to attempt in good faith to settle their dispute amicably, by letter sent to info@coolplay.app, within 30 days.

22.Miscellaneous

• Entire agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between you and us concerning the Service, and replace any prior written or oral agreement.
• Severability: if any clause of these Terms is held void or unenforceable by a competent court, the other clauses remain in full force.
• Waiver: our non-exercise or our tolerance in the face of a breach does not constitute a waiver of our right to invoke said breach or any subsequent breach.
• Assignment: you may not assign your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms to a successor in case of merger, acquisition or asset sale.
• Language: these Terms are drafted in French and English. In case of discrepancy, the French version prevails. Les parties ont expressément requis que les présentes Conditions et tout document s'y rapportant soient rédigés en français. The parties have expressly requested that these Terms and all related documents be drafted in French.
• Notices: unless otherwise indicated, any notice valid under these Terms may be sent by email to the address provided at registration (from us to you) or to info@coolplay.app (from you to us).

23.Contact us

Thank you for using CoolPlay. Good tournaments!