Deleting your data

1.Overview

9316-6452 Québec inc., doing business as Decizif and operating the CoolPlay platform (coolplay.app), recognizes your right to request deletion of the personal information about you.

You can exercise this right in two ways, described below: yourself from your account, or by sending us a request. Both are free of charge.

2.Delete your data yourself

Several deletions are immediate and under your direct control:

If you are a club administrator, some data belongs to the organization (the "Client") rather than to you personally; deleting it may require action by the Client or our team.

3.Deletion request to the officer

To have all information about you deleted, email our privacy officer:

So we can process your request, please include:

• your full name and the email address tied to your CoolPlay account;
• where applicable, the club or tournament concerned;
• the scope of your request (the whole account, or only certain data — e.g. the Meta connection);
• a means to verify your identity (see section 7), to prevent disclosure or deletion on behalf of an unauthorized third party.

4.Data from Facebook and Instagram (Meta)

When an administrator connects a Meta account to publish to a Facebook Page or Instagram Business account, CoolPlay receives and stores only: your name, your public Facebook ID, the list of Pages you manage and their IDs, a time-limited encrypted access token, and — if linked — your Instagram Business username. We never see your Facebook password.

To delete this data:

1. In CoolPlay: go to Settings → Integrations and click "Disconnect". The token and associated Page IDs are erased immediately from our database.
2. On Facebook (to also revoke the permission granted to the app): open Facebook → Settings & privacy → Settings → Apps and websites, find CoolPlay and remove it.
3. By email: if you no longer have access to the account, email privacy@coolplay.app with the ID or name of the Page concerned, and we will delete the corresponding data.

No Meta data is sold or used for advertising. Tokens that are not revoked expire naturally (~60 days) and are then deleted automatically.

5.What is deleted

On account deletion or at your request, we erase or irreversibly anonymize, as applicable:

• your profile and credentials (name, email, hashed password, role);
• Meta access tokens and linked Page IDs;
• content and photos you uploaded that identify you;
• your preferences, session tokens and technical data tied to your account.

6.What may be retained (legal exceptions)

Some information must be kept for a limited time despite your request, where the law requires it or for a compelling legitimate reason:

This information is isolated, used only for the stated purpose, then destroyed or anonymized when due.

7.Timeline, verification and confirmation

We process any deletion request within a maximum of 30 days. Before acting, we may verify your identity to protect your account from a fraudulent request; this verification remains proportionate to the sensitivity of the data involved.

Once deletion is complete, we send you a written confirmation. If we must retain certain data for the reasons in section 6, we will tell you its nature and duration.

8.Data concerning a minor

A parent or guardian may request deletion of any data identifying a minor. Email privacy@coolplay.app with proof of your parental relationship. These requests are handled as a priority, subject to legal retention obligations.

9.Recourse

If you believe we have not adequately addressed your request, you may file a complaint with:

• Commission d'accès à l'information du Québec — www.cai.gouv.qc.ca
• Office of the Privacy Commissioner of Canada — www.priv.gc.ca

10.Contact us

Note: This page supplements our Privacy Policy, which details all your rights (access, correction, portability, withdrawal of consent). In case of any discrepancy between the French and English versions, the French version prevails.